Form design, development and delivery
Our team has extensive experience delivering robust form solutions, from simple enquiry forms through to complex multi-step application processes.
Whatever the context, we create easy-to-use digital forms that your teams can confidently manage.
Our solutions are always user-centred, focused, fully accessible, and robustly integrated with your existing systems.
Impact
Replacing legacy forms, PDFs, Word documents, and paper processes with a single, managed digital platform can have a huge, positive impact on your organisation.
- Eliminate re-keying and duplicate data entry by integrating directly with your back-office systems
- Reduce failure demand; forms that are easy to understand mean fewer incomplete or incorrect submissions
- Increase channel shift, moving users from phone and post to online — freeing up your team's time
- Improve data quality from the start with built-in validation, conditional logic, and API lookups
- Track submissions end-to-end from creation through processing, with a full audit trail for your team
- Meet your legal accessibility obligations; our IAAP-certified developers build to WCAG 2.2 AA as standard
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Consolidate multiple form solutions into a single platform you actually control and can evolve over time
Creating forms in Drupal can have a hugely positive impact on your customers' or service users' experience.
We have years of experience implementing forms and can help you simplify the process of upgrading and enhancing your current setup.
Everything your forms need
User-centred design
Forms designed around your users' needs using proven service design principles; clear language, logical flow, and patterns that reduce errors and abandonment.
Multi-step & transactional
Complex, multi-stage forms with save and return, allowing applicants to complete them over time, and service teams to manage submissions back and forth through a structured workflow.
Back-office integration
Seamless integration with CRMs, case management tools, and other line-of-business systems, including Microsoft Dynamics, Salesforce, and custom APIs, so data flows where it needs to.
Drupal-managed forms
Build, publish, and manage your entire forms estate within Drupal, including version control, draft submissions, and editorial workflows, without touching code.
Accessibility as standard
All forms are built to WCAG 2.2 AA standards by our IAAP-certified developers. Accessible forms work better for everyone, including users with assistive technologies.
File upload with virus scanning
Secure file upload capabilities integrated with virus scanning, so supporting documents reach your team safely and without manual intervention.
Data validation & quality
Inline validation, data lookup against third-party sources and APIs, and conditional logic, so you receive clean, accurate data from day one.
Submission tracking & management
Track every submission from receipt to resolution. Draft management, version history, and audit trails give your team full visibility and control.
Reusable components & templates
A library of tested, accessible components for faster deployment of new forms and a consistent user experience across your entire digital estate.
Mobile-responsive design
Forms that work beautifully on every screen, phone, tablet, or desktop, so users can apply from wherever they are, on whatever device they have.
Check out our work - Walsall Council Webforms Project
By improving and extending LGD webforms, the council aimed to encourage residents to use online forms as their principal route for accessing services.
How we work
- Discovery & design - We start by understanding your users, your process, and your existing systems. User research and service design principles shape every form we build.
- Build & integrate - We develop your forms to be accessible, responsive, and connected, with tested integrations to your CRM, case management, or other systems.
- Test & iterate - We test with real users, address accessibility issues, and refine before launch. No form goes live until we're confident it works for everyone.
- Manage & evolve - Post-launch, your team can manage forms through Drupal, or we can support ongoing changes. We're here for the long run, not just the delivery.
Manage your entire forms estate in Drupal
As Drupal specialists, we build form solutions that sit inside your Drupal CMS, so editors and service managers have full control without needing developer support for every change.
This is especially powerful for organisations running multi-step, transactional processes where the service team and the applicant exchange information over time.
- Create and edit forms through Drupal's editorial interface
- Manage multi-step transactions with internal workflow states
- Draft submission management and version history
- Role-based access for different service teams
- Notification and escalation rules built into Drupal workflows
- Reuse components and templates across your form estate
- Full audit trail for compliance and governance
Works with your existing systems
- Microsoft Dynamics
- Salesforce
- Drupal
- REST APIs
- Sharepoint
- Email notifications
- PDF generation
- Address lookups
- Payments
- Custom back office systems