User Experience (UX) Audits and Testing
Our user experience audits and tests evaluate your website and other communications to ensure they perform effectively for the people who need them.
A website's usability directly influences engagement, conversion, and the overall effectiveness of your online presence.
Improving users' interactions with your digital platforms ensures that every touchpoint is intuitive and engaging.
Through comprehensive user experience (UX) audits, we ensure your site embodies clarity and navigational ease — key elements in amplifying your message and maximising your reach.
Book Your Free Consultation
The consultation includes:
- a discussion of your organisational needs
- what gaps might exist in your knowledge and skills
- a general introduction to UX and our ways of working
How We Work
Our User Experience Team consists of Rae, Richard, and Steph — three experts who have been transforming digital journeys and designs for years.
Our process is designed to help you:
- Define and refine your communication and service-delivery objectives.
- Assess performance against general and audience-specific usability criteria.
- Identify opportunities to enhance the user experience.
- Integrate UX best practices into your organisation.
- Boost your team’s competence in creating user-friendly digital experiences.
- Elevate the quality of digital interactions for your end users.
Step 1. A Free Consultation
Our journey begins with a no-charge consultation to explore how our UX services can address your specific needs.
Step 2. Discovery
During discovery, the team works towards:
- Understanding your strategic goals.
- Understanding your audiences, their needs and challenges.
- A review of recent analytics reports.
- Learning about any UX challenges you’ve encountered.
- Defining your goals and aspirations for UX.
Step 3. Audit and Testing
Our audit process is meticulous, blending heuristic evaluations (against established, general user needs) with persona-driven user stories (specific to your audience).
This dual approach identifies usability issues and tests your site against real-world scenarios and requirements, ensuring practical and impactful solutions.
Step 4. Reporting
Our findings are compiled into a clear, high-level report that lays out areas for improvement and provides recommendations.
This report also serves as an educational tool, enhancing your team's understanding of UX principles. Guidelines on good web usability and accessibility have lasting benefits beyond the immediate improvements that we also outline.
Step 5. Road Mapping and Remediation (optional)
We assist in prioritising and implementing changes, creating a roadmap that makes remediation manageable and ensures your website meets and surpasses user expectations.
Step 6. Training (optional)
Our commitment to your success extends beyond the audit. We offer training sessions to deepen your team’s UX knowledge, ensuring that user-centric design becomes an integral part of your projects moving forward.
Case studies
CALP Network Accessibility and UX Audits
Related services
Audits
Book Your Free Consultation
The consultation includes:
- a discussion of your organisational needs
- what gaps might exist in your knowledge and skills
- a general introduction to UX and our ways of working