Insightful and evidence-based, our work is driven by user need

Whether you’re looking for an agency to create a new website, brand or digital product, or for a long term partner to support, maintain and continuously improve what you already have, we’re on it.

Whatever we’re doing, we start by asking questions. Lots of questions. Really getting to know you and your users is the first step on our journey together.

We’ll help you win hearts and minds and, from time to time, wallets too. And we’ll do it with a smile because we know we’re making a difference.

Using workshops and interviews to consult with internal and external stakeholders and representatives from your audience groups, we’ll develop a shared understanding of your organisation’s vision, mission, objectives and culture, and how these relate to the needs and motivations of your users.

Most commonly the first stage of a project, discovery can also be decoupled and delivered as a standalone piece of research or accelerated with an immersive Design Sprint, employing principles and methods from Design Thinking and Human-Centred Design to explore and prototype a new product or proposition.

Building on the insights gained during discovery, we’ll design an engaging and accessible experience for your users, whatever device they’re using.

From creating a new information architecture, wireframing key pages and mapping important journeys, through mood-boards and lo-fi sketches, to mobile-first visual design and atomic design system development – using open source tools such as Pattern Lab – it’s a collaborative process, and we’ll test with real users every step of the way.

Independently or as part of a project, we can help you think about your brand and visual identity as part of your wider communications strategy.

Working with you directly on brand development, or extrapolating your new or existing brand for digital implementation, we can create an innovative, exciting and appropriate visual identity for you that considers all use cases, whether online or offline.

Our style guides cover both visual design and language and are delivered as living documents, ready to adapt over time to the evolving needs of your organisation.

As a team we’ve been delivering Drupal sites since 2011, and some of us can trace our heritage back to 2005.

Our deep knowledge of Drupal means we make the right choices when it comes to selecting contributed modules, and we’ll only create custom modules to meet genuinely custom requirements. We always adhere to Drupal Coding Standards, and performance optimisation is baked into our build process.

Drupal 8 is a big leap forward, offering significant improvements over Drupal 7 – notably the user experience for site editors and administrators, and interoperability with other systems – and a clear upgrade path to Drupal 9.

And API-first publishing means we can adopt a headless approach to Drupal and use a modern JavaScript framework to deliver, for example, the front-end you’re browsing right now.

We don’t mind a bit of heavy-lifting, and working with large, complex organisations usually entails tackling interesting technical challenges, often in partnership with both internal client teams and external service providers.

CMS migration projects are notoriously difficult but we’ve got a lot of experience, including successful migrations for Oxfam International, ActionAid and Oxfordshire County Council.

In an increasingly API-first world, integrations are also a common requirement. We have solid experience with payment gateways, CRM systems like Salesforce, CiviCRM and Dynamics. If there’s an API, we’ve got it covered.

We all know support and maintenance isn’t as interesting as a shiny new project, right? Wrong!

Over the years we’ve built up our support and maintenance service to be more than 30% of our business, delivering reliable and responsive support concurrently for more than 40 clients and counting. This covers everything from priority attention for critical security updates and server management, through user support and routine maintenance, to ongoing improvements and access to our full range of services.

With dedicated support systems and staff, a rock-solid SLA, and laser focus on customer service, we understand how fundamental long-term support can be to healthy client relationships, especially as clients increasingly prefer a continuous improvement model over the traditional ‘big bang’ of yesteryear.

Our digital marketing services can be delivered as an integral part of a larger project, under an ongoing support and maintenance agreement, or as a standalone piece of consultancy.

From an analytics review or SEO audit of your website, to optimising your e-commerce conversions or maximising the value derived from your Google Ad Grant, we’ll help you evaluate what’s working well and what’s not, and create an actionable roadmap for improvement.

We have worked with

What our clients say

We found Agile to be a fantastic co-operative to work with.
They have been helpful and supportive all through the web build process, offering detailed explanations and advice where necessary and also responding quickly to requests and issues as they have arisen. We now have a much quicker website, that has 100% uptime. Their work on our e-commerce has improved sales by just over 80% year on year while other metrics have also shown improvement including bounce rates and time on site.
Tim Hunt
Co-Editor and Director, Ethical Consumer
Agile Collective always get to the heart of the ’thing’ we’re trying to achieve, rather than throw blueprint solutions at a problem.
And by using agile methodologies they continue to help us refine and meet key goals. They have not only provided the OCC Digital Development team with exemplary Drupal expertise, but have provided valuable advice, coaching and guidance on building the right thing, in the right way.
Robert Hill
Digital Services Manager, Oxfordshire County Council